Online Store Terms & Refund Policy

Section 1: Online Store Terms

The American Coatings Association Online Shop (hereafter “ACA Shop” or “Shop”) is an internet service that allows you to browse and purchase a selection of our products, including ACA affiliated events (“events”) and digital products (digital products). 

Section 2: Use of the ACA Shop

You must be eighteen years old or older to use the ACA Shop. By using the ACA Shop, you agree to the terms and conditions of the American Coatings Association website which is located here.  If you disagree with any of the below terms, exit the ACA Shop immediately.

Section 3: Ordering Process

When placing an order, you agree that any and all information you give us is accurate and complete. All orders are subject to acceptance and product availability. All prices listed on the ACA Shop are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time. The total price of your order, including any sales taxes, will be displayed prior to your purchase confirmation.

No contract for the sale of any product will exist between you and us until we accept your order by emailing the confirmation invoice to the email address given in your order and will detail products ordered, payment method and the cost.

You must check all the details on this confirmation invoice are correct and contact us as soon as possible if any details are incorrect.

Section 4: Accuracy of Billing and Account Information

We reserve the right to refuse any order placed with us. We may, in our sole discretion, limit or cancel quantities purchased per company, per person or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors without prior authorization.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Section 5: Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including but not limited to, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Section 6: Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 7: Product Download

ACA Shop products are currently delivered by Internet download only. After your purchase has been approved, we will process your order. Once your order has been processed, we will send you a confirmation email using the email address you provided. This email will serve as your electronic purchase receipt and will contain the information you need to access our product downloads.

Section 8: Refund Policy

ACA stands behind our products and your satisfaction with them is important to us. However, because our products are digital goods delivered via Internet download, we do not offer refunds or credits for downloaded products unless legally required to.

If you change your mind about your purchase and you have not downloaded our product, we will your refund or credit request on its merits as we deem.  Any Refund requests made is handled on a case by case basis and are issued at our sole discretion. Refund requests, if any, must be made within thirty (30) days of your original purchase. Any granted Refunds requests will be submitted for review and processed within 5-10 business days of receipt.  Refunds are issued in the original method of payment and may require a maximum of 30 days for receipt.

Section 9: Return/Refund Policy for Meetings and Events

The terms of cancellation meetings and/or events are specified per meeting and are displayed at the time of registration.  All cancellations must be received in writing and are subject to a processing fee as indicated.

Section 10: Late or Missing Refunds

Credit/Debit Card refunds are dependent upon your Credit Card Company or bank and may require completion of at least one billing cycle.  Check/EFT are issued through a bill pay system, and may require at least 10-14 business days for processing, approval, and distribution.  If you have still not received your refund, please contact us, providing a clearance copy of your original payment at


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