American Coatings Association

Featured Positions

Member Services Coordinator

To Apply: Email

Job Description
The American Coatings Association (ACA) has an opportunity available for a Data Analyst & Member Services Coordinator candidate with excellent communication skills and proven experience. This position will assist with membership database management, data integrity, reporting, analytics, and provide support with membership retention and recruitment programs.  The candidate must exhibit excellent task and time management skills, oral and written communication skills, accurate data entry, and dedication to problem resolution in a timely manner.

Job Responsibilities:

  • Primarily responsible for maintaining the highest level of data integrity within ACA’s AMS
  • Produce weekly reporting and analytics on ACA’s membership status
  • Assist with membership retention and recruitment campaigns
  • Onboard new members and provide overview of available services
  • Respond to a variety of member and staff requests focused on membership
  • Responsible for processing invoices and fulfillment of orders
  • Research solutions to various issues
  • Document and improve existing processes
  • Works with senior staff to determine and resolve high level problems


  • 3-5+ years relative experience with a Bachelor’s degree from an accredited college or university
  • Experience with data entry and reporting through an Association Management System (AMS), preferably Salesforce
  • Strong data entry skills with keen attention to detail
  • Exceptional customer service skills
  • Excellent organization skills
  • Especially self-motivated and directed with ability to set and manage priorities judiciously
  • Proficient with managing and prioritizing multiple projects
  • Innovative and able to think out of the box
  • Excellent written and verbal communication skills including interpersonal/customer service skills
  • Superior analytical and problem-solving abilities
  • Ability to work under pressure with short deadlines
  • Reports to a supervisor

Required Technical Skills: 

  • Office 2016 (eps. Word, Excel and Access)
  • Familiarity with the Salesforce platform
  • Working knowledge of data structures and reporting mechanisms

To Apply: Email

About ACA:

ACA is a voluntary, nonprofit organization working to advance the needs of the paint and coatings industry and the professionals who work in it. Through advocacy of the industry and its positions on legislative, regulatory, and judicial issues at the federal, state and local levels, it acts as an effective ally ensuring that the industry is represented and fairly considered. The association focuses on advancements in science and technology through its technical conferences and journals, and offers essential business information to members through its publications, surveys, and business programs.




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