Returns

Our policy requires receipt of the product within 30 days from the date of purchase.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Memberships, downloadable software and electronic accessible publications, newspapers and magazines cannot be returned.  To complete your return, we require a receipt or proof of purchase.

Cancellations

The terms of cancellation are specified per meeting, and are displayed at the time of registration.  All cancellations must be received in writing and are subject to a processing fee as indicated.

Refunds

Refunds will be submitted for review and processed within 5-10 business days of receipt.  Refunds are issued in the original method of payment and may require a maximum of 30 days for receipt.

Late or missing refunds

Credit/Debit Card refunds are dependable upon your Credit Card Company or bank, and may require completion of at least one billing cycle.  Check/EFT are issued through a bill pay system, and may require at least 10-14 business days for processing, approval, and distribution.  If you have still not received your refund, please contact us, providing a clearance copy of your original payment at accounting@paint.org.

Shipping Returned Items

Should you choose to return your product in accordance with the terms of this policy, please ship to: American Coatings Association, Attn: Accounting, 1500 Rhode Island Ave NW, Washington DC United States 20005.

You will be responsible for paying all shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund to the extent they are borne by ACA.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.